Refund policy
Last updated: September 22, 2026
The 7-day promise. If The Lineman's Winter Blackout Manual isn't for you, email us within 7 days of your purchase and you'll get a full refund. No questions asked, and nothing to send back.
How to ask for a refund
Email support@yourdomain.com from the address you used at checkout, or include that address in your message. Your Stripe receipt helps, but you don't need it.
We aim to reply within two business days.
How you get your money back
Refunds go back to the card or payment method you used, through our payment processor, Stripe. Once we issue it, your bank usually takes 5 to 10 business days to show it on your statement.
After 7 days
After the 7-day window, sales are final. This doesn't take away any rights you have under the consumer protection laws where you live.
If the download doesn't work
If the file won't download or open, email us. We'll send it to you directly. If we can't get it working for you, you'll get a full refund at any time, no matter how long ago you bought it.
Please contact us before disputing a charge
If something is wrong with your order, email us first. It's the fastest way to get it fixed or refunded, usually much faster than a dispute through your bank.